Policies

Health & Safety

NAPFA and the contracted venue will take necessary health and safety measures—for you, other attendees, exhibitors, and staff. You must follow all posted instructions and regulations while attending NAPFA events and activities. By registering, you acknowledge that participation in events and activities brings some risk and assume responsibility for your own well-being. In the event that NAPFA is forced to cancel the event due to governmental rules and regulations, registered attendees will have the option to receive a full refund or credit their registration fee towards a future symposium.

Photo & Video Release

On occasion, a NAPFA photographer may take photos and video of participants at the event, or of people participating in event functions or activities. Please be aware that these photos and videos are for NAPFA’s use only, and may appear in NAPFA’s programs, brochures, newsletters, website, social media and other publications and materials. Your registration constitutes your permission and consent for this photography, videography, and subsequent usage.

Cancellation Policy

For more information regarding refund, complaint, and/or cancellation policies please contact our offices at 847-483-5400.

NAPFA Events Code of Conduct

NAPFA is committed to providing a safe and welcoming environment for all event participants. All participants including but not limited to attendees, speakers, volunteers, exhibitors, staff, and service providers, are expected to abide by the following Events Code of Conduct. This code applies to all NAPFA related events including virtual meetings and those sponsored by other organizations held in conjunction with NAPFA events, either in public or private facilities. In addition, NAPFA members must adhere to the NAPFA Code of Ethics.

Expected Behavior

  • Treat others with respect, inclusivity, and consideration, recognizing that this event is a place for diversity of views and opinions.
  • Communicate openly with respect for others and avoid personal attacks.
  • Be mindful of your surroundings and others. Alert event staff if you notice harassment or any discriminatory, aggressive, or exclusionary behavior or speech as soon as possible.
  • Respect the rules and policies of the meeting venue, hotel, NAPFA contracted facility, or any other associated venue or site.
  • Wear your event name badge at all times.

Unacceptable Behavior

  • Harassment, intimidation, or discrimination in any form is not tolerated.
  • Physical or verbal abuse of any attendee, speaker, volunteer, exhibitor, staff, service provider, or other meeting guest will not be tolerated.
    • Examples of unacceptable behavior include but are not limited to verbal comments related to gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, religion, and national origin; inappropriate use of nudity and/or sexual images in public spaces or in presentations; and threatening or stalking any person.
  • Disruption of sessions, in the solutions exchange or at other events organized by NAPFA at the venue, hotel, NAPFA contracted facility, or other associated venue or site, is not allowed.
  • Knowingly violating copyright, or copying presenter information without obtaining written permission, if necessary, is not allowed.

Consequences of Unacceptable Behavior

Anyone requested to cease unacceptable behavior by a NAPFA staff member is expected to comply immediately. NAPFA will not tolerate such behavior and reserves the right to take any action it deems necessary and appropriate in its sole discretion, including expulsion from the event without warning or refund, exclusion from future events, and other consequences allowed under organizational policy.

Reporting Unacceptable Behavior

If you are the subject of unacceptable behavior or have witnessed any such behavior, please contact any member of the NAPFA staff. On-site team members wear name badges and are located at the registration desk, or you may also contact education@napfa.org if you are on-site or attending virtually.

NAPFA reserves the right to modify or revise this policy at any time with or without notice. In the event of an emergency, please contact local authorities immediately.