Featured Speaker: Infosense:

In client experience, there is no such thing as meeting expectations. You either exceed expectations or you fall short. According to an IBM study, more than three out of four consumers expect organizations to understand their individual needs. Trendwatching.com calls this infosense, which is using data to understand and meet the individual, personalized needs of your clients.

Evan Carroll will uncover how companies are using data, analytics, and technology to create world-class client experiences. You’ll leave with a full toolbox of strategies, tactics and practical advice to improve your client experience and ultimately your bottom line.